Troubleshooting

Fix a saved layout that no longer loads

Reconnect missing sources, refresh channel identities, and replace unavailable items in a saved layout.

6 minAppleAndroid

Reviewed by the Multiview team on against current app flows for the listed platforms.

Platform notes

Apple
Follow these steps with touch controls on iPhone or iPad, or use focus and select controls with the Apple TV remote.
Android
Follow these steps with touch controls on a phone or tablet, or use the directional pad and select button on Google TV.
1

Check every source in the layout

  1. 1Open Settings, then Manage Sources.
  2. 2Confirm that each device, service, playlist, or feed used by the layout is still connected.
  3. 3Reconnect any source that requests an updated address or new authentication.
2

Refresh changed content

  1. 1Refresh the channel lineup for sources whose channels changed.
  2. 2For IPTV or cameras, edit and save any stream URL that changed.
  3. 3Open Library and refresh it if the layout includes a recording or on-demand item.
3

Repair the saved layout

  1. 1Open Layouts and choose Edit for the affected layout.
  2. 2Select any empty or unavailable position and choose a current replacement.
  3. 3Save the layout and launch it again.
4

Recreate only when necessary

If no saved references match the current lineup, create a new layout with the current channels. Delete the old layout only after the replacement works.

Good to know: Deleting a saved layout does not remove its channels, sources, or library content.