Platform notes
- Apple
- Follow these steps with touch controls on iPhone or iPad, or use focus and select controls with the Apple TV remote.
- Android
- Follow these steps with touch controls on a phone or tablet, or use the directional pad and select button on Google TV.
1
Identify the scope
- 1Try the affected stream by itself. If it still fails, the problem is probably not the multiview arrangement.
- 2Try a different channel from the same source, then a stream from another source.
- 3Confirm the original source can play the same content in its own app.
2
Reduce resource pressure
- 1Temporarily use fewer simultaneous streams.
- 2Check the tuner count on HDHomeRun and Tablo devices and any simultaneous-connection limit from an IPTV provider.
- 3Use a wired connection where practical, or move the player and source to a stronger Wi-Fi connection.
- 4Close other high-bandwidth activity on the same network and device.
3
Adjust playback settings
- 1In Settings, choose automatic retry for intermittent failures.
- 2Use Streaming Settings to try hardware decoding, deinterlacing, or a larger network cache.
- 3For RTSP feeds, prefer TCP for reliability; try UDP only when the camera and network support it.
- 4If video works but audio does not, select the stream as the active audio source and make sure it is not muted.
Good to know: Change one advanced setting at a time. Reset Streaming Settings to defaults if the result becomes worse.