Platform notes
- Apple
- Follow these steps with touch controls on iPhone or iPad, or use focus and select controls with the Apple TV remote.
- Android
- Follow these steps with touch controls on a phone or tablet, or use the directional pad and select button on Google TV.
1
Check the network
- 1Confirm the Multiview device and source are connected to the same local network.
- 2Allow local-network access for Multiview in your device settings.
- 3Avoid guest Wi-Fi or network isolation that prevents devices from communicating.
- 4Confirm the source works in its own app or web interface.
2
Try discovery again
- 1Open Settings, Manage Sources, and rescan or rediscover the affected source.
- 2If an existing source has moved to a new address, use Auto-Discover or update its address.
- 3For HDHomeRun or Tablo Legacy, try the manual IP address or hostname option.
- 4For Plex or Tablo Gen 4, sign in again if Multiview requests authentication.
3
Still not connecting?
Restart the source and Multiview device, then check firewall, VPN, VLAN, and router settings that may block local discovery or direct streams.
Good to know: When contacting support, include the source type, Multiview device, the exact message shown, and debug logs from Settings when available.